Privacy Policy

Last updated: August 23, 2026

Presto! Poofecto! is operated by Full Cycle Recruiting, LLC. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, request service, enroll as a customer, communicate with us, or receive services from us.

For privacy questions or requests, contact us at hello@prestopoofecto.com.

1. Information We Collect

Contact Information

We may collect:

  • Name
  • Email address
  • Mobile phone number
  • Service address
  • Billing contact information
  • Communication preferences

Property and Service Information

To determine whether we can serve your property and to provide service safely and efficiently, we may collect:

  • Service address and property location
  • Gate location and access instructions
  • Gated-community information
  • Trash-cart location
  • Requested service frequency
  • Number of dogs
  • Yard or service-area information
  • Service notes and special instructions

Information About Your Dogs

We may collect information that helps us safely and personally serve your household, including:

  • Dog names
  • Breed information
  • Whether a dog is considered safe around service personnel
  • Doggie-door access
  • Temperament, behavior, escape-risk, or other service-related notes

This information is used for safety, service quality, and customer relationship purposes.

Payment and Billing Information

Payments are processed through third-party payment processors such as Stripe and through service-management systems such as Sweep&Go.

We do not maintain full payment-card numbers in our own business records. Payment providers may provide us with limited information such as payment status, card type, expiration information, or the last four digits of a card.

Communications

We may retain information you provide when you:

  • Email or call us
  • Send or receive text messages
  • Submit forms
  • Contact customer support
  • Update service instructions
  • Report a service issue
  • Provide feedback or reviews

Service Documentation

We may create and retain service-related records, including:

  • Technician notes
  • Access or gate notes
  • Service completion records
  • Incident records
  • Photographs of gates, service areas, property conditions, or other relevant exterior areas

Service photographs are used for service verification, quality control, safety, or incident documentation. We do not use photographs of customer property for advertising or marketing without separate permission.

Website and Technical Information

When you visit our website, Squarespace and other technology providers may automatically collect information such as:

  • IP address
  • Browser and device information
  • Pages viewed
  • Referring website
  • Approximate location
  • Date and time of visits
  • Website interaction and performance information
  • Cookies and similar technologies

2. How We Use Information

We use information we collect to:

  • Determine whether an address is within our service area
  • Evaluate property suitability and route compatibility
  • Provide quotes and establish service
  • Schedule and route recurring service
  • Safely access and service customer properties
  • Identify and safely work around customer dogs
  • Send service reminders, on-the-way notifications, completion notices, and service exceptions
  • Process payments and manage customer accounts
  • Respond to questions and customer-service requests
  • Document service completion and property conditions
  • Investigate incidents, complaints, or service disputes
  • Improve our routes, services, website, and customer experience
  • Prevent fraud or misuse
  • Maintain accounting and business records
  • Comply with legal, tax, insurance, and regulatory obligations

3. Mobile Phone Numbers and Text Messaging

If you provide a mobile phone number, we may use it for service-related communications such as:

  • Account and onboarding messages
  • Upcoming-service notifications
  • On-the-way notifications
  • Service-completion notifications
  • Gate, access, dog-safety, or weather issues
  • Billing or account notifications
  • Customer-support communications

If we later offer promotional or marketing text messages, we will obtain any consent required for those messages separately.

We do not sell your mobile phone number.

We do not share mobile phone numbers, text-messaging opt-in information, or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

We may provide information to technology vendors that help us deliver service-related communications on our behalf.

Where applicable, you may reply STOP to stop text messages. Stopping text messages may affect our ability to provide certain real-time service notifications.

4. How We Share Information

We do not sell personal information.

We may share information with companies that perform services necessary to operate Presto! Poofecto!, including providers of:

  • Website hosting and forms
  • Customer onboarding and service management
  • Scheduling and routing
  • Payment processing
  • Email and text-message delivery
  • Accounting and bookkeeping
  • Data storage and business software
  • Website analytics
  • Insurance, legal, or professional services

Current service providers may include Squarespace, Sweep&Go, and Stripe.

These companies receive information only as reasonably necessary to perform services for us and are subject to their own privacy and security practices.

We may also disclose information:

  • When required by law, court order, or valid governmental request
  • To protect customers, employees, animals, property, or the public
  • To investigate suspected fraud, abuse, or unlawful activity
  • To establish, exercise, or defend legal claims
  • In connection with a merger, sale, financing, restructuring, or transfer of all or part of the business

5. Service Addresses and Access Information

Because our technicians enter customer properties, we may retain access-related information such as gate locations, access codes, gated-community instructions, and trash-cart locations.

We use this information only for legitimate service and operational purposes.

Employees and service providers should receive access information only when reasonably necessary to perform their work.

Customers should notify us promptly when an access code or access instruction changes.

6. Cookies and Website Analytics

Our website is hosted by Squarespace.

Squarespace may use cookies and similar technologies that are necessary for website operation, security, performance, forms, and analytics.

We may also use additional analytics or advertising technologies in the future. If our use of tracking technology materially changes, we will update this Privacy Policy and provide any notices or choices required by applicable law.

You can control many cookies through your browser settings. Blocking some cookies may affect website functionality.

7. Information Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may vary depending on the type of information and may include time needed to:

  • Maintain an active customer account
  • Provide and document service
  • Process payments
  • Resolve customer-service issues
  • Maintain financial and tax records
  • Document safety incidents or insurance matters
  • Enforce agreements
  • Meet legal or regulatory obligations

When information is no longer reasonably needed, we may delete it, anonymize it, or retain it only as required by law or legitimate business needs.

8. Information Security

We use reasonable administrative, technical, and operational safeguards intended to protect customer information.

These measures may include account-access controls, multi-factor authentication, reputable third-party service providers, and limiting access to information based on operational need.

No website, communications system, or method of electronic storage can be guaranteed to be completely secure.

9. Your Choices and Privacy Requests

You may contact us to request that we:

  • Correct inaccurate contact or service information
  • Update communication preferences
  • Provide information about personal data we maintain about you
  • Delete personal information that we are not required to retain
  • Address another privacy concern

Requests can be sent to hello@prestopoofecto.com.

We may need to verify your identity before fulfilling certain requests.

Some information may need to be retained for accounting, legal, safety, fraud-prevention, contractual, or regulatory reasons.

10. Email Marketing

If we offer promotional email communications, you may unsubscribe using the link provided in those messages.

Unsubscribing from marketing messages does not prevent us from sending necessary service, account, billing, or transactional communications.

11. Children's Privacy

Presto! Poofecto! services are intended to be purchased and managed by adults.

We do not knowingly collect personal information directly from children for the purpose of creating or managing customer accounts.

12. Third-Party Websites and Services

Our website or communications may contain links to third-party websites or services.

Their privacy practices are governed by their own policies, and Presto! Poofecto! is not responsible for the privacy practices of unrelated third parties.

13. Changes to This Privacy Policy

We may update this Privacy Policy as our services, technology, or legal obligations change.

When we make material changes, we will update the Last updated date at the top of this page and provide additional notice when appropriate.

14. Contact Us

Presto! Poofecto!
Operated by Full Cycle Recruiting, LLC
Email: hello@prestopoofecto.com
Website: prestopoofecto.com